Shipping Policy

Effective Date: March 15, 2025

1. Introduction

At Outdoor Rush Supply ("we," "us," or "our"), we are committed to delivering your adventure gear safely and efficiently. This Shipping Policy outlines our shipping methods, timelines, costs, and conditions for all orders placed through www.outdoorrushsupply.com.

2. Shipping Destinations

Countries We Ship To:

• United States (all 50 states)

We’re actively expanding our shipping zones—check back for updates or contact us if your location is not listed.

3. Shipping Costs

Domestic (U.S.):

• Free Shipping on orders over $75
• Flat Rate: $6.95 on orders under $75

No Hidden Fees: All charges are calculated and displayed during checkout.

4. Order Processing Time

• Processing Time: Orders are processed within 1–2 business days (Monday–Friday).
• Cut-Off Time: Orders placed before 3:00 PM CST begin processing the same day.
• Weekend/Holiday Orders: Will be processed on the next business day.

5. Estimated Delivery Time

U.S. Shipping:

• Standard: 3–5 business days
• Expedited: 1–2 business days

International Shipping:

• Standard International: 7–14 business days

Note: Delivery times may vary due to weather, customs delays, or carrier issues.

6. Shipping Methods and Carriers

We ship using trusted carriers:

• Domestic: USPS, UPS, FedEx

All orders include tracking, and tracking details will be emailed once your order ships.

7. Order Tracking

You will receive:

• Tracking Number
• Carrier Name
• Link to track your package

Track your order anytime:
Visit www.outdoorrushsupply.com/track-order

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed or appears lost, contact us:
📧 support@outdoorrushsupply.com
📞 816-744-6296

8.2 Damaged Packages

If your package arrives damaged:

• Take clear photos of the packaging and contents
• Contact us within 7 days of delivery

We will work quickly to resolve the issue with a replacement or refund.

9. Missing Items

If something is missing from your package:

• Contact us within 7 days of delivery
• Include your order number and missing item details

We'll investigate and send replacements or process a refund as appropriate.

10. Return and Refund Policy

• Returns are accepted within 30 days of delivery
• Items must be unused, undamaged, and in original packaging
• Customers are responsible for return shipping unless the item is defective or incorrect

Please see our full Return & Refund Policy for more.

11. Incorrect Address

Please double-check your shipping details before checkout.

• If a package is returned due to an incorrect address, we will contact you to arrange reshipment.
• Additional shipping charges may apply.

12. International Customs and Duties

• Customs clearance may cause delivery delays.
• Taxes and duties are the buyer’s responsibility.
• Customs policies vary by country. Contact your local office for more info.

13. Contact Information

Outdoor Rush Supply
📧 Email: support@outdoorrushsupply.com
📞 Phone: 816-744-6296
📍 Address: 312 SW Greenwich Drive #1428, Lee’s Summit, MO 64082
🕒 Customer Service Hours: Monday – Friday: 10 AM – 7 PM CST | Saturday: 10 AM – 3:30 PM CST

14. Changes to This Shipping Policy

We reserve the right to update this policy at any time. Any changes will be posted to this page and are effective immediately upon posting. Please review this page periodically.

Thank you for shopping with Outdoor Rush Supply.
We’re proud to be part of your next great adventure.