Return and Refund Policy

Effective Date: March 15, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Outdoor Rush Supply website at www.outdoorrushsupply.com ("Website"). Our goal is to ensure your complete satisfaction with every order.

2. Contact Information

If you have questions about returns or refunds, please contact us:
📧 Email: support@outdoorrushsupply.com
📞 Phone: 816-744-6296
📍 Address: 312 SW Greenwich Drive #1428, Lee’s Summit, MO 64082
🕒 Customer Hours: Monday – Friday: 10 AM – 7 PM CST | Saturday: 10 AM – 3:30 PM CST

3. Return Eligibility

Customers in the United States and supported international destinations may return eligible items within 14 days of receiving the product.

3.1 Conditions for Return

• Unused & Undamaged: Item must be unused and in original condition
• Original Packaging: Item must include all original packaging, tags, and accessories
• Proof of Purchase: A valid receipt or order confirmation is required

4. Return Process

4.1 Initiating a Return

To begin a return:

• Contact us at support@outdoorrushsupply.com or call 816-744-6296 within 14 days of delivery
• Provide your order number and reason for return
• We’ll provide detailed instructions and a Return Merchandise Authorization (RMA) if applicable

4.2 Preparing Your Return

• Carefully repack the item in its original packaging
• Include all accessories, manuals, and free gifts
• Attach the return shipping label provided by us (if applicable)

4.3 Shipping the Return

• Use a trackable shipping method
• Ship the item within 7 days of receiving your return authorization

5. Return Shipping Costs

• Customer Responsibility: Return shipping costs are your responsibility unless the return is due to our error
• Company Responsibility: If the item is defective or incorrect, we’ll cover return shipping costs

6. Specific Return and Refund Conditions

6.1 Change of Mind

• Must meet all return conditions
• Refund issued minus any applicable restocking fees

6.2 Defective or Damaged Items

• Contact us within 48 hours of delivery with photos or video evidence
• We’ll issue a full refund or send a replacement at no cost to you

6.3 Incorrect Product Received

• Notify us immediately
• We’ll send the correct item and arrange the return of the incorrect one at our expense

6.4 Product Never Arrived

• Contact us if your product hasn’t arrived within the estimated time
• We’ll investigate and either refund or send a replacement if the carrier confirms loss

6.5 Order Cancellation

• Before Shipment: Cancel for a full refund
• After Shipment: Wait for delivery and follow the return process

7. Non-Returnable Items

We do not accept returns on:

• Personalized or custom items
• Perishable goods
• Intimate or sanitary products (e.g., underwear, swimwear, opened personal care items)
• Gift cards or digital downloads

8. Refunds

8.1 Refund Conditions

• Refunds issued after inspection of returned item
• We’ll notify you of the approval or rejection via email

8.2 Refund Processing

• Refunds issued to your original payment method
• Allow up to 14 business days for processing depending on your financial institution

8.3 Partial Refunds

Partial refunds may apply if:

• Item is damaged, missing parts, or returned outside the return window (14 days)

9. Exchanges

We’ll gladly exchange items that are defective, damaged, or incorrect.

• Contact support@outdoorrushsupply.com to start an exchange
• Shipping is covered for defective/incorrect items
• Change-of-mind exchanges require the customer to cover shipping

10. Timelines

• Return Window: 14 days from the date of delivery
• Return Processing: Within 14 days of item receipt and inspection
• Refund Appearance: May take up to 14 additional days to reflect on your bank or credit card statement

11. Legal Rights

This Return and Refund Policy does not affect any rights you may have under Missouri law or other applicable consumer protection laws.

12. Questions and Support

Visit our FAQ page or contact us directly:
📧 support@outdoorrushsupply.com
📞 816-744-6296

Outdoor Rush Supply
www.outdoorrushsupply.com
312 SW Greenwich Drive #1428, Lee’s Summit, MO 64082